Accessibility statement

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. That is a goal. We have not had the site audited against WCAG, so we do not claim that it conforms. This statement is based on our own review of the site, not on an outside audit.

• Every page has a “Skip to main content” link and sets its language.
• The main menu and its dropdowns can be used with a keyboard, report whether they are open to screen readers, and close with the Escape key.
• Links and buttons show a visible focus outline.
• The diagrams that explain pay periods have text descriptions for screen readers.
• The pay calendar and Guided Help PDFs are built as tagged PDFs with a document title and language. For the pay calendar, our build also checks minimum text size and color contrast.

These are things we build and check for. They are not a guarantee that every page works well with every browser or assistive technology.

• Right-to-left languages. Arabic pages (the Arabic hub and the one-time passcode page) use a separate right-to-left layout. The rest of the site was built left-to-right, and its menus and arrow symbols are not yet set up to mirror for right-to-left languages.
• Languages. Most pages are in English. Spanish pages cover many, but not all, of the English pages, and a few Spanish pages still link to English-only pages. Other languages are limited to the Arabic pages above.
• Color contrast. Some small, secondary text (captions, dates and helper notes) uses a light gray that may fall below the 4.5:1 contrast ratio that WCAG 2.1 AA asks for. We are reviewing this.
• PDFs and fillable worksheets. We check the structure of our PDFs when we build them, but we have not tested them, or the fillable worksheets in the Guided Help kits, with screen readers or other assistive technology.
• Video. Some pages link to or embed YouTube videos. We have not reviewed captions on every video.
• Dark mode.The site does not yet follow your device's dark mode setting. If you rely on a high-contrast or dark display, your browser's own settings may work better.
• Third-party content. Official CDSS forms and county websites that we link to are outside our control.

If something on this site is hard or impossible for you to use, email support@ihssprovider.com. Please tell us the page address, what you were trying to do, and the device, browser or assistive technology you were using. If you cannot use a tool or a PDF, tell us and we will try to give you the same information another way.

We aim to respond within 5 business days. You can also read how we handle errors and corrections.

IHSS Provider is independent and is not part of CDSS or any county. For help with the IHSS program itself, including a request for an accommodation, contact your county IHSS office. County contacts are on each county page.